eLearning

eLearning

This is the place to watch and learn how to do various tasks. If you want to take a more comprehensive course to be proficient in the use of Moogsoft AIOPs, go to "Learning Tracks"

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Moogsoft Enterprise

Introduction to Moogsoft Enterprise

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What is Moogsoft AIOps?eLearning

BASIC | 5 MIN

Spend 5 minutes to learn how Moogsoft AIOps can make IT incident management more efficient!
Free
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Events Alerts and Situations in Moogsoft AIOpseLearning

BASIC | 2 MIN

Learn the key concepts and terminology of Moogsoft AIOps noise reduction.
Free

System Architecture

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SAML 2.0 IntegrationeLearning

BASIC | 35 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to understand the use of SAML SSO, list the steps involved in a typical SAML transaction involving a Moogsoft Enterprise user, learn to configure Moogsoft Enterprise to integrate a SAML 2.0 compliant Identity Provider, and learn how to troubleshoot SAML integration issues in Moogsoft Enterprise.
Free
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Bots Configuration and PracticeeLearning

BASIC | 54 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to define the different ways that event flow can be controlled in Moogsoft Enterprise, correctly manipulate Moogsoft Enterprise objects in bot code, and configure and implement a LAMbot.
Free
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Moogfarmd FundamentalseLearning

BASIC | 22 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to define what the Moogfarmd service does, and how it manages the Moolet components, explain the various configuration options in farmd.conf, and define Moolets and Moobots, and what is required to implement them.
Free
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UI Integrations: Architecture and PracticeeLearning

BASIC | 26 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to explain the new controller - broker architecture for v7.3 UI integrations, list the benefits of the new architecture, create a broker profile, implement and deploy integrations to multiple integration brokers, and test UI integration service assurance.
Free
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Graze API FundamentalseLearning

BASIC | 25 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to utilize Graze API endpoints to interact with many Moogsoft Enterprise objects remotely via HTTPS, and add, edit, remove, or retrieve most objects and configurations in Moogsoft Enterprise, such as alerts and Situations, services and processes, probable root cause data, and more.
Free
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Introduction to Moobots in Moogsoft AIOpseLearning

BASIC | 9 MIN

Moobots are JavaScript files that can supplement the event processing done by Moolets. In this video, Ray Baco explains how the data flows into a Moobot from a Moolet, and the common processing performed by Moobots. Useful modules that can be loaded to Moobots are also discussed.
Free
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System ArchitectureeLearning

BASIC | 42 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to explain how the event data flows within Moogsoft Enterprise, as well as identify the main components within Moogsoft Enterprise, and describe the functionality of each.
Free

Installation & HA

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HA Architecture and PracticeeLearning

BASIC | 112 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will learn the HA architecture best practices and recommendations, and learn how to install Moogsoft AIOps v7.3 as an HA system with three nodes.
Free

Data Ingestion & Event Processing

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Conversion Maps and convertField ActioneLearning

BASIC | 12 MIN

Conversion Maps allow you to define simple, key value paired mappings. You can utilize the convertField Workflow action to perform lookup based conversions. In this video, watch Joanne Bradshaw demo the convertField workflow action.
Free
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Link Access Module (LAM) ConfigurationeLearning

BASIC | 50 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to list the components of a LAM, describe the parts of the LAM config file, explore configurations for the REST, Socket, and Syslog LAMs for event processing, and start a LAM via a Linux service or the command line.
Free
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Introduction to the Workflow Engine and Event WorkfloweLearning

BASIC | 60 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to explain the new Workflow Engine framework and how to use it to minimuze custom code in Moogsoft Enterprise, identify the default workflow engines, learn what the default workflow engine actions can do, and learn how to use the event workflow engine and its actions to manipulate Moogsoft Enterprise events.

This is the self paced Moogsoft Enterprise Implementation Fundamentals Training. If you'd like to sign up for a live session, please view our Live Training page.

Free
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Data Ingestion ConceptseLearning

BASIC | 23 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to describe the event ingestion process in Moogsoft Enterprise, identify basic data ingestion concepts, identify the common ingestion types and what type of data they are used with, and identify the standard event fields.
Free
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Introduction to LAMBots in Moogsoft AIOpseLearning

BASIC | 15 MIN

LAMBots are additional JavaScript to work with the LAMs, and handles event processing tasks before the events are published to the Message Bus. In this short introduction Ray Baco explains the functionality of LAMBots, and explains the typical functions such as onLoad and presend with examples.
Free

Alert Creation & Processing

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What is Signature in Moogsoft AIOps?eLearning

BASIC | 7 MIN

Signature plays a key role in identifying duplicate events and similar Situations in Moogsoft AIOps. Watch this explainer to learn how it works. This internal only version contains an extra section that discusses HOW the situation similarity is identified.
Free
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Alert Builder Configuration and PracticeeLearning

BASIC | 30 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to explain what the Alert Builder does, identify the proper use of Alert Builder, and locate and configure Alert Builder and AlertBuilder.js.
Free
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Alert Workflow EngineeLearning

BASIC | 28 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to describe the functionality and configuration of the alert workflow engine moolet, identify the main use cases for additional alert processing logic, and describe the legacy alert rules engine approach to additional alert processing logic.
Free
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Maintenance Window ManagereLearning

BASIC | 9 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to explain the function and configuration of the Maintenance Window Manager moolet, and create maintenance windows in Moogsoft Enterprise.
Free
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Alert Rules Engine Configuration and PracticeeLearning

BASIC | 25 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to define the functionality of the Alert Rules Engine (ARE), identify the main use cases for ARE, and explain the terminology and property names around ARE, Transitions, and Action States, and use them to define the processing logic.
Free

Situation Design

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Introduction to Situation DesigneLearning

BASIC | 44 MIN

Deploying Moogsoft AIOps takes not just the in-depth knowledge of the product, but the working knowledge of deployment methodology. In this course, you will learn how to architect the configuration plan of Moogsoft AIOps, and deliver the Situations that make your IT operations efficient. By stepping through a scenario, you will uncover the requirements, design the data processing mechanism, and implement the design. This is an essential course for anyone who deploys Moogsoft AIOps.

Free
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Situation Design Initial AnalysiseLearning

BASIC | 24 MIN

In this section of the Moogsoft Enterprise Situation Design Workshop Training, you will learn the process of adoption and business analysis, know when you understand a use case sufficiently, and understand the use case analysis process.

Free
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Situation Design Evaluate, Validate, and Deploy the SolutioneLearning

BASIC | 23 MIN

After watching this section of the Moogsoft Enterprise Situation Design Workshop Training, you will be able to evaluate the solution with the stake holders to determine if it solves the original use case, iteratively add any edge cases or other changes required, verify solution against your success critieria, and after the solution is complete, deploy the solution.

Free
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Situation Design Algorithm Selection and ModelingeLearning

BASIC | 18 MIN

After watching this section of the Moogsoft Enterprise Situation Design Workshop Training, you will be able to select and configure your algorithm to create the desired Situation design.

Free
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Situation Design Data Analysis and PreparationeLearning

BASIC | 24 MIN

After watching this section of the Moogsoft Enterprise Situation Design Workshop Training, you will be able to understand how to get a detailed inventory of the required data, where to get it, and how to prepare it for use in Situation Design.

Free
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Situation Design Best PracticeseLearning

BASIC | 28 MIN

After watching this section of the Moogsoft Enterprise Situation Design Workshop Training, you will be able to explain the best practices for the process of designing an alert clustering workflow for a given particular use case.

Free
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Cookbook vs RuleseLearning

BASIC | 4 MIN

Versatility and flexibility of cookbook sigalisers aren't always obvious to the beginners. Using very simple examples, this video explains the superiority of algorithmic clustering over rules.
Free
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Alert ClusteringeLearning

BASIC | 63 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to identify the different types of alert clustering algorithms, and configure the cookbook sigaliser to group related alerts into Situations.
Free
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Alert Clustering and Situation MergingeLearning

INTERMEDIATE | 5 MIN

Events are deduplicated into alerts, but Situations membership is determined at the event level. Learn how the group of alerts moved from the candidate cluster state to Situations.
Free
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Introduction to Vertex EntropyeLearning

BASIC | 10 MIN

Vertex Entropy is a method of identifying the importance of nodes based on your network topology. Learn how it calculates the entropy values and how it helps you.
Free
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Customizing SituationMgrLabellereLearning

BASIC | 18 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to explain the macro framework used by SituationMgrLabeller to label Situations or perform other actions based on expressions in the Situation description, and walk through the implementation of a simple SituationMgrLabeller macro.
Free

Enrichment (Enterprise)

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Alert Enrichment and Enrichment Workflow MooleteLearning

BASIC | 44 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to explain the alert enrichment process and how it can be accomplished, and implement alert enrichment via the enrichment workflows moolet.
Free
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Situation Enrichment and Situation Workflow EngineeLearning

BASIC | 27 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to identify what is Situation enrichment and why it is useful, explain the options for implementing Situation enrichment, and configure Situation enrichment with the Situation Workflow Engine.
Free
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Enrichment API DemoeLearning

INTERMEDIATE | 36 MIN

In this training, take a deep dive into the new Enrichment API Integration.
Free
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JDBC Enrichment Integration ConfigurationeLearning

BASIC | 31 MIN

Moogsoft Add-on 1.3 includes JDBC enrichment integration. In this video, Kirk Sievers does a deep dive on how to configure the JDBC integration in the Workflow Engine.
Free
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Integrating with External Systems Using the REST.v2 Module in Moogsoft AIOpseLearning

INTERMEDIATE | 26 MIN

The REST.v2 module is a key piece in establishing integrations between Moogsoft AIOps and external systems. Using the example of calling a webpage, Dave Casper demonstrates loading the REST.v2 module and making calls. He also discusses the case where an on prem AIOps instance needs to connect a SaaS system that sits outside of the customer network, and steps through how to send requests via a proxy server.
Free
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Enriching Alerts using the ExternalDB ModuleeLearning

INTERMEDIATE | 31 MIN

>In this video, Ray Baco discusses how to configure the Enricher Moolet, Moobot, and ExternalDB module to enrich Alerts in Moogsoft AIOps. You will learn the best practices of alert enrichment, configuration, the frequently used ExternalDB functions, how to set up external data sources, how to use moog_encriptor.
Free
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Deploying a Custom Enricher MooleteLearning

BASIC | 41 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will be able to explain the custom Enricher Moolet deployment pattern and the considerations for a successful and performant deployment, learn how to configure and implement a custom Moolet based on the CEmptyMoolet class, and implement and deploy a custom Enricher Moolet that uses a relational database as an alert enrichment source.
Free

Ticketing

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Slack IntegrationeLearning

BASIC | 9 MIN

This video introduces a new version of the Moogsoft Enterprise Slack integration. It provides the ability to send slack messages for alerts and situations to multiple channels from the same or different workstations using the Workflow Engine
Free
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Email IntegrationeLearning

BASIC | 7 MIN

This video introduces the Moogsoft Enterprise to email integration, which enables emails to be sent to recipients for alerts or situations using the Workflow Engine.
Free
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TopologyeLearning

BASIC | 55 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will demonstrate knowledge of topology in Moogsoft Enterprise.
Free
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Moogsoft AIOps to ServiceNow IntegrationeLearning

INTERMEDIATE | 76 MIN

After watching this video, you will be able to identify the main components of Moogsoft AIOps to ServiceNow integration for different architectures, explain the steps for AIOps to ServiceNow integration, and demonstrate the AIOps to ServiceNow integration.
Free

Administration (Enterprise)

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Grafana Installation and ConfigurationeLearning

BASIC | 13 MIN

After watching this section of the Moogsoft Enterprise Installation and Implementation Workshop Training, you will learn how to install and configure Grafana, and learn how to install the Moogsoft Enterprise Grafana plugin.
Free
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3rd Party IntegrationeLearning

BASIC | 9 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to identify Moogsoft's Stats API and how it can be used to populate dashboard widgets in Grafana, learn how to configure the Moogsoft Enterprise Grafana plugin to integrate Grafana with Moogsoft Enterprise, and inspect the reference dashboards. You will also be able to identify the main components of Moogsoft Enterprise to ServiceNow integration for different architectures, explain the steps for Moogsoft Enterprise to ServiceNow integration, and demonstrate the Moogsoft Enterprise to ServiceNow integration
Free
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Ops Insights - New Dashboard in Moogsoft AIOpseLearning

BASIC | 5 MIN

With v6.4, Moogsoft AIOps offers a new dashboarding capability using Grafana. Take a tour of the Ops Insights dashboard to learn what stats are available.
Free
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Setting Up Grafana Dashboards in Moogsoft AIOpseLearning

BASIC | 4 MIN

Learn how to configure the Grafana app to take advantage of the newly available integration to build Moogsoft AIOps dashboards.
Free
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Quick Tips and Tricks in Grafana for Moogsoft AIOpseLearning

BASIC | 5 MIN

This is a supplemental video to Ops Insights - New Dashboard in Moogsoft AIOps. Learn additional tips and tricks in interacting with Grafana dashboard.
Free
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Cloud Administration and Implementation PracticeeLearning

BASIC | 16 MIN

After watching this section of the Moogsoft AIOps Implementation Fundamentals Training, you will be able to explain the differences between on-premise and Cloud solution architecture, understand underlying technologies that are important for cloud deployments, and become familiar with processes for administering and implementing a Moogsoft AIOps cloud deployment.
Free
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Moogsoft AIOps Adoption GuideeLearning

BASIC | 25 MIN

Because Moogsoft AIOps is a revolutionary product that changes how the IT operations team works, a proper change management is needed to drive product adoption. In this video, we walk you through the adoption journey and help you guide your team.
Free
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Client and Server Tool ConfigurationeLearning

BASIC | 21 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to configure client and server tools for alerts and Situations, create Chatops shortcuts that allow operators to run commands directly from the Situation room, and configure hotkeys that all users can leverage to improve productivity.
Free
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User, Role, and Team ManagementeLearning

BASIC | 24 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to configure users, roles, and teams in Moogsoft Enterprise, learn how to configure both manual and automatic team creation, and learn how to use Situation data to auto-assign Situations to teams.
Free
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Customizing System SettingseLearning

BASIC | 9 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to customize a variety of system settings, including early access features, licensing, insights data collection, Situation to alert workflow settings, alert and Situation auto-close, session timeout, and general UI settings.
Free
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UI Elements Tour and UI CustomizationeLearning

BASIC | 48 MIN

After watching this section of the Moogsoft Enterprise Implementation Fundamentals Training, you will be able to navigate the UI and become familiar with the UI components, as well as customize the UI from within the UI.
Free

Operation

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How Moogsoft Changes Your Incident Management WorkfloweLearning

BASIC | 6 MIN

This lesson introduces the Moogsoft AIOps Operator Training and the course objectives. Come learn the key concepts of Moogsoft AIOps and how it will change your Incident Management Workflow.
Free
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Working With SituationseLearning

BASIC | 3 MIN

In this lesson, learn how an Operator works with Situations. You will learn how to access Situations as well as take a tour of the UI.
Free
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Operator WorkfloweLearning

BASIC | 5 MIN

In this video, learn the typical workflow of an Operator from Situation creation to Situation resolution.
Free
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Other Operator ActivitieseLearning

BASIC | 9 MIN

In this video, you'll learn how to identify and analyze key metrics, perform Situation management tasks, and be able to access context sensitive help.
Free
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Helpful ResourceseLearning

BASIC | 2 MIN

In this lesson, you will learn the available resources for Operators. Learn more about Moogsoft University, Moogsoft Documentation, and context sensitive help.
Free
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Introduction to Probable Root Cause in Moogsoft AIOpseLearning

BASIC | 2 MIN

This video is an introduction to PRC in Moogsoft AIOps.
Free
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Using Probable Root Cause in Moogsoft AIOpseLearning

BASIC | 4 MIN

This video shows a demo of Probable Root Cause in Moogsoft AIOps.
Free

Other

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Moogsoft AIOps Automation Workflow - Automation IntegrationseLearning

BASIC | 12 MIN

Moogsoft Add-on 1.3 includes integration with a few automation tools. In this video, Adrian Hill discusses the configuration steps with Ancible, Puppet, Ignio, and Eyeshare.
Free

Release Readiness

Moogsoft Enterprise v8.0

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Innovation Highlights in Moogsoft Enterprise v8.0eLearning

BASIC | 28 MIN

This video provides an overview of the version 8.0 of Moogsoft Enterprise. Five key innovations are discussed with the use cases to illustrate the benefits.
Free
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Real-time Dynamic Topologies in Moogsoft Enterprise v8.0eLearning

BASIC | 17 MIN

Welcome to Moogsoft Enterprise v8.0! In this video, you will be able to explain the benefit of Situation topology, and be able to set up workflows to create and maintain topology dynamically. We will guide you through the configuration steps using a simple example.
Free
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Reducing Noise Using EntropyeLearning

BASIC | 9 MIN

Welcome to Moogsoft Enterprise v8.0! This video discusses the business value of entropy and demonstrates how to use it in Moogsoft Enterprise v8.0. After watching this video, you will be able to run the alert analyzer to visually map the entropy distribution of your events, analyze the entropy distribution and define the appropriate filtering thresholds, and identify when to use the global threshold and subset thresholds.
Free

Moogsoft AIOps v7.3

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What's New in Moogsoft AIOps v7.3 - For AdministratorseLearning

BASIC | 5 MIN

Come learn about the new features in Moogsoft AIOps v7.3! In this video, we go over Visualize, Tools permission, new Integrations, Platform Improvements, Configuration Import/Export, Improvements with alert clustering settings, and Situation Manager Labeller.
Free
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What's New in Moogsoft AIOps v7.3 - For OperatorseLearning

BASIC | 2 MIN

Come learn about the new features in Moogsoft AIOps v7.3! In this video, we go over the new UI Improvements, such as collapsible left hand nav, preview pane, and primary team field filter, as well as the Maintenance Window Manager improvements.
Free
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Introduction to Workflow EngineeLearning

BASIC | 16 MIN

The Workflow Engine is now available in Moogsoft AIOps v7.3! In this video, learn what the Workflow Engine does, learn the 4 different types of workflow engines and the typical use cases for each type, and learn how to configure the Workflow Engine to implement custom logic.
Free
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Stopping a Process in the Workflow EngineeLearning

BASIC | 3 MIN

In this video, learn how the forwarding behaviors work in the Workflow Engine for Moogsoft AIOps v7.3 and observe an example of how to stop a process.
Free

Moogsoft AIOps v7.2

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Moogsoft AIOps v7.2 Feature HighlighteLearning

BASIC | 9 MIN

Come learn about the new features in Moogsoft AIOps v7.2! In this video, we go over the new API endpoints, customizable Situation Room Headers, Visualize (Beta), Filter List with Custom Info, and the Individual Stats Dashboard.
Free

Moogsoft AIOps v7.1

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Moogsoft AIOps v7.1 Feature HighlightseLearning

BASIC | 7 MIN

Welcome to Moogsoft AIOps v7.1! Come learn about cook_for auto extension, Visualize, and other features and improvements.
Free

Moogsoft AIOps v7.0

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Moogsoft AIOps v7.0 Release HighlightseLearning

BASIC | 11 MIN

Learn about the new features and improvements in Moogsoft AIOps v7.0. SAML improvement, Team assignment in Situation Room, Team Ops Dashboard, and newly available integrations are covered.
Free
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Situation Topology in Moogsoft AIOps v7.0eLearning

BASIC | 9 MIN

With Moogsoft AIOps v7.0, a new tab is available in the Situation Room to help you analyze the Situation topologically. Learn how it works and what you need to do to enable it.
Free
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